*Please Note: Due to the current pandemic and unpredictability of the USPS, please allow extra time for your order to be processed and shipped. Current processing time is 3-4 days, and domestic transit times are approximately 3-5 days. We've noticed that tracking information is not being updated in a timely manner. Many thanks for your patience. We wish you well! xoxo-The KraftHaus Team

Policies/FAQ's

RELEASE OF LIABILITY

KraftHaus Supply Co. is not responsible for injury or damages resulting from use of our products. All products are carefully tested during the production phases but should not be expected to exceed normal wear and tear lifespan. Upon arrival, please inspect hardware for signs of defects so we can promptly replace them.  We want you to love your purchase and feel confident in using our products!

SHIPPING INFO

Processing time: We ship from our warehouse in Cleveland, Ohio. Please allow 24-48 hours for us to process your order and to receive tracking information. Packaged orders are dropped off at the Post Office several times a week. Please know that we do our best to process orders as quickly as possible, and ship times may be longer during sales or peak times.

If you would like to arrange in-person pickup of your order, please contact us prior to placing your order.​

International Shipping:

Yes, we ship worldwide! No, we will not state your item is a gift on customs forms in order to avoid fees.

Customs and import taxes:

Buyers are responsible for any customs and import taxes that may apply. Krafthaus is not responsible for delays due to customs.

RETURNS/EXCHANGES

We gladly accept returns, exchanges, and cancellations. Please contact us at krafthausnic@gmail.com before shipping item(s) back.

Contact us within: 3 days of delivery

Ship items back within: 14 days of delivery

Request a cancellation: before item has shipped

Conditions of return: Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

WHOLESALE INQUIRIES

Wholesale availability: At this time, we do not offer a wholesale pricing structure. We have added the 37% quantity discount for item quantities over 100 here for everyone to use and this will be taken off automatically in the cart.

CARE INSTRUCTIONS

Hardware is high quality zinc alloy or iron (specified in each listing) with 2 coats of clear eco-friendly gloss baked onto the item after plating to preserve the color. Although durable, these items will still scratch eventually. We recommend hand-washing or washing inside a sock on a delicate cycle to clean items made with Krafthaus hardware. SALT WATER WILL CORRODE THIS HARDWARE.

Ribbons/Fold Over Elastic is best washed on cold, hand wash is preferred. For items with foil or embossing, please wash by hand. Do not iron.

CUSTOM ORDERS

At this time, we do not offer custom or personalized orders. If you are needing a specific size for your design, please pass this information along to us so we can keep it in mind for the future!! If we have enough demand for the same size/item, it will push us to make yours next!